||Orders made between November 15 and December 25 can be returned through January 25, 2017
||1 year (manufacturer’s defects)
|Cancellations/Changes to Orders
||We can change or cancel same-day orders during business hours. For requests after business hours, we will make our best effort to make the change as long as the order has not dispatched.
||Monday – Friday 8AM – 9:30PM
Saturday – Sunday 10 AM – 5:30 PM
- To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service within 30 days of receiving order at (617)-440-4948.
- Return your Gorilla Gym package in the original packaging in good condition. There are two options – send it back to our return address at your expense or get a prepaid UPS label from our Customer Service team and have $19.95 deducted from eventual refund. Trial customers can also get a prepaid label for an additional payment of $19.95
- Clearly write the RMA # on the outside of the carton. Our warehouse cannot accept any returns without an RMA # or your shipment will be returned to you.
- Ship the equipment back to our warehouse within 10 days of receiving an RMA number; if not, your RMA number will be voided.