FREQUENTLY ASKED QUESTIONS
What is the weight limit? The core Gorilla Gym is designed to support up to 135 kg.
Is this safe for me and my children? Gorilla Gym has been safety tested and certified to EN71 and ASTM International safety standards. Remember, the Gorilla Gym founders designed it for their own kids.
How do I assemble my Gorilla Gym? We recommend a combination of using your owner’s manual and watching our YouTube video which can be found here.
Once assembled, how do I install my Gorilla Gym? We recommend watching our YouTube video. It is important to remember that the vise-grips are expandable and adjustable so it should fit your doorway.
Will it fit in any doorway? Gorilla Gym can fit a 24”-36” doorway which is the range that most doorways fall into. View our infographic on how to measure your doorway.
What is the warranty? We will warranty our products for 1 year for manufacturer’s defects.
What is the return policy? 30-days from purchase in original box in “new” condition. Buyers are responsible for return shipping fees.
I think my door is too narrow because the vice-grips won’t go in any further, what should I do? The padding on the bar (inside of the vise-grips) is made to be removable, so you should be able to twist and pull it off the bar. The vice-grips will then be closer to the handles.
How do I tighten my Gorilla Gym entirely? Make sure that each of the locking nuts has both the normal and the spring washers and that the nuts are tightened all the way. All of the pieces should fit together in a secure way.
I’ve assembled the Gorilla Gym and the two screws holding the bar do not seem to be centered. What did I do wrong? You did nothing wrong! This is by design, so that the bar is able to hold more weight. The screws should be up against the padding on one of the sides.
How do I install the AirStraps? We have a YouTube video with an explanation here. Make sure that the short straps are attached to the carabineer that is holding the long straps. Then the carabineer clips on to the screw on the stability block.
How do I install other attachments? Watch our YouTube video to see how to install the kids attachments. For other videos, check out our YouTube channel. If we do not have a particular video that fits your needs, email service@gorilla-gym.com and we will put one together for you!
How heavy is Gorilla Gym and how hard is it for a smaller person to install? Gorilla Gym is actually only 3.6 kg, and because of the cantilevered design, is easy to install by anyone. It should take you no more than 30 seconds to install. You only need to initially adjust the Gorilla vise-grips to fit your doorway; the rest is just a snap. There is no need to hold it up for very long so almost anyone can do it easily and quickly.
Ask a question. We want to hear from you! service@gorilla-gym.com
